Portfolio
UX Project
Smart Software for Mechanical Management
Brief
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Redesign and elevate existing platform and uncover value that led to new features.
The Business
Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland
My Role
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Lead Designer
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The Product
Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland
We help mechanical business owners manage their workshops, maximise team productivity while providing outstanding customer service.
The Mission
Exploring
The Problem
1
Discovery Workshops with the Team
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2
Analysing Current Data
3
User Interviews and Testing that Lead to Insights
4
Leverage Internal Business Knolodge
The User
Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland
User Goals
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Streamline Booking Management
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Generate Quotes and Invoice
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Automate Service Due Reminders Boost
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Staff Productivity Maximize Workshop
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Bookings and Retain Clients Deliver
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Exceptional Customer Experiences with Seamless Communication
Uncovering
User Challenges
Bookings Taken on Paper
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Weekly schedules are organized by placing clipboards on the wall
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Hard to retrieve customer information for basic CRM management.
Service Quotes and Invoices Took Forever
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Quotes and estimates cannot be saved and reused if a client decides to proceed.
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Managing service and parts records is complex and requires extensive detail.
SMS Reminder Done Manually
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SMS and Email Reminders for mechanical services and pick-up are sent manually
Low Team Productivity
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Tracking team productivity and optimizing staff capacity are difficult tasks.
Turning Problems into Features
The Magic of
Tha Solve Problems and add Value
Defining
The Right Features
MUST
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CMS Capabilities
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Booking Engine
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SMS Reminder
SHOULD
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Technitian Capacity and Scheduler
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Quote and Invoice Templates
COULD
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Communication Templates
WON'T
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Automated Parts Ordering and Stock Management
The Ideation Process
WORKSHOPS, FREE-HAND SKETCHING & MORE...
Design & empathy workshops
Free-hand sketches using the "crazy 8s" and other techniques
Feature prioritisation & design critique workshops
Advisory board meetings
Finding the Sweet Spot is
The Secret Sauce
Introducing Auxo
The Smart Shorkshop Management Software
Automated SMS Reminders
Bought more business to the workshop as well as saved time.
200 SMS's instead of 2!
Service Templates and Quotes
Smart System that learns the most used services and suggests the correct set of invoice items based on specific vehicle's make year and model.
CMS & Booking Engine
Replaced the old Paper Book
Increased Team's Productivity
Easily visualise, schedule, and manage jobs, as well as the team's capacity so work can be done on time.