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Portfolio

UX Project

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Smart Software for Mechanical Management

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Brief

  • Redesign and elevate existing platform and uncover value that led to new features.

The Business 

Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland

My Role

  • Lead Designer

​

The Product

Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland

We help mechanical business owners manage their workshops, maximise team productivity while providing outstanding customer service.

The Mission

Exploring

The Problem

1

Discovery Workshops with the Team

​

2

Analysing Current Data

3

User Interviews and Testing that Lead to Insights

4

Leverage Internal Business Knolodge
 

The User

Auxo Offers Software Solutions for Mechanical Workshops that service multiple types of vehicles in Australia and New Zeland

User Goals

  • Streamline Booking Management

  • Generate Quotes and Invoice

  • Automate Service Due Reminders Boost

  • Staff Productivity Maximize Workshop

  • Bookings and Retain Clients Deliver

  • Exceptional Customer Experiences with Seamless Communication

Bike Repair Shop

Uncovering

User Challenges

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Bookings Taken on Paper

  • Weekly schedules are organized by placing clipboards on the wall

  • Hard to retrieve customer information for basic CRM management.

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Service Quotes and Invoices Took Forever

  • Quotes and estimates cannot be saved and reused if a client decides to proceed.

  • Managing service and parts records is complex and requires extensive detail.

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SMS Reminder Done Manually

  • SMS and Email Reminders for mechanical services and pick-up are sent manually

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Low Team Productivity 

  • Tracking team productivity and optimizing staff capacity are difficult tasks.

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Turning Problems into Features

The Magic of

Tha Solve Problems and add Value

Defining

 The Right Features

MUST

  • CMS Capabilities

  • Booking Engine

  • SMS Reminder

SHOULD

  • Technitian Capacity and Scheduler

  • Quote and Invoice Templates

COULD

  • Communication Templates

WON'T

  • Automated Parts Ordering and Stock Management 

The Ideation Process 

WORKSHOPS, FREE-HAND SKETCHING & MORE...

Design & empathy workshops

 

Free-hand sketches using the "crazy 8s" and other techniques

 

Feature prioritisation & design critique workshops

Advisory board meetings

 

Finding the Sweet Spot is

The Secret Sauce 

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Introducing Auxo

The Smart Shorkshop Management Software

Automated SMS Reminders

Bought more business to the workshop as well as saved time.

200 SMS's instead of 2!

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Service Templates and Quotes

Smart System that learns the most used services and suggests the correct set of invoice items based on specific vehicle's make year and model.

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CMS & Booking Engine

Replaced the old Paper Book

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Increased Team's Productivity

Easily visualise, schedule, and manage jobs, as well as the team's capacity so work can be done on time.

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